aikoo — Terms of Service

1. Scope

These Terms apply to your use of the aikoo website, application, and any related services provided by the Company.

2. Definitions

• User: An individual who uses the Service
• AI Character: AI-generated characters created by the Company or by Users
• Provider: Human advisors, fortune-tellers, or creators offering services
• User-Generated Content: Data, characters, texts, or materials created by Users
• Message Content: All data transmitted through the Service

3. Description of the Service

The Service offers:

• AI-generated chat, guidance, entertainment, and fortune-telling
• Human-provider consultations (free or paid)
• Subscription plans and paid features
• Creation and storage of user-generated characters

We may modify, add, or discontinue features at any time without prior notice.

4. Nature of the Service

The Service is continuously being developed and improved. We do not guarantee that it will always be accurate, stable, secure, or uninterrupted.

Supported devices, operating environments, and technical requirements may change without notice.

5. Message Content

Message Content can be viewed only by:

• The sender
• The recipient
• The Company (for safety, compliance, or operational purposes)

We do not monitor all communications. However, we may review content when it is necessary for:

• Investigating safety risks or violations
• Detecting fraud or misuse
• Technical troubleshooting
• Ensuring service reliability
• Responding to legal or regulatory requirements
• Improving the quality of the Service

6. Eligibility

You must be at least 13 years old to use the Service.

If you are under 18, you may use the Service only with the consent of a parent or legal guardian.

7. Account Management

You are responsible for providing accurate and up-to-date information and for safeguarding your account credentials.

All activities conducted through your account are your responsibility.

8. Paid Services and Refunds

• Payments are managed by COSA, Inc..
• Subscriptions renew automatically unless cancelled.
• Refunds are provided only in cases such as system errors, duplicate charges, or when required by applicable laws.
• Points or credits may have expiration dates and cannot be refunded after expiration.

9. Prohibited Conduct

Users must not engage in activities such as:

• Promoting violence, self-harm, crime, or drug abuse
• Harassment, discrimination, hate speech, or defamation
• Uploading sexual or pornographic content, especially involving minors
• Impersonation or fraudulent behavior
• Sharing or collecting personal data without consent
• Spreading misinformation or unauthorized commercial promotions
• Misleading religious or political influence
• Disrupting or abusing the Service or its systems

We may take appropriate actions including content removal, access restrictions, or account suspension.

10. Disclaimer for AI Characters

AI Characters generate automated responses that may contain errors, omissions, or inconsistencies.

AI output does not constitute:

• Medical advice
• Legal advice
• Financial or investment advice
• Psychological counseling

Users should make their own decisions and consult qualified professionals when necessary.

The Company is not liable for any damages arising from the use of AI-generated content.

11. Services by Providers

Providers are independent individuals and are not employees of the Company.

Their opinions, guidance, or interpretations are their own.

We do not guarantee the accuracy or effectiveness of their services.

Any disputes between Users and Providers must be resolved directly by the parties involved.

12. User-Generated Content

Users grant the Company a license to use User-Generated Content for operating, improving, and enhancing the Service, in anonymized form where applicable.

Where legally permitted, Users agree not to assert moral rights regarding such use.

13. Account Suspension

We may suspend or terminate accounts when:

• Users violate the Terms
• Fraud, misuse, or harmful behavior is detected
• Safety or legal concerns arise
• The Company determines continued access would interfere with service operations

14. Data Protection and Privacy

User data is handled in accordance with applicable data protection laws in the user's region.

Users may exercise data rights such as:

• Access
• Correction
• Deletion
• Suspension of use

See our Privacy Policy for details.

15. Notifications

We may contact Users for updates, safety information, or support purposes.

Marketing communications can be disabled at any time.

16. Governing Law and Dispute Resolution

Any disputes arising from the use of the Service will be handled in accordance with the consumer protection and contract laws applicable in the User's region.

Users agree to first attempt to resolve issues by contacting our support team.

17. Changes to the Terms

We may update these Terms when necessary.

Revised Terms become effective when posted within the Service.

18. Contact and Complaints

For questions, concerns, or complaints related to the Service, data handling, or account safety, contact:

We will make reasonable efforts to respond in a timely manner in accordance with applicable laws.