aikoo — Privacy Policy

(COSA, Inc.)

Effective Date: December 3, 2025

1. Introduction

This Privacy Policy ("Policy") explains how COSA, Inc. ("Company," "we," "us") collects, uses, stores, and protects personal data when you use the aikoo service ("Service").

By using the Service, you agree to the practices described in this Policy.

2. Eligibility

You must be 13 years or older to use the Service.

We do not knowingly collect personal data from children under 13.

If we discover such data, we will delete it promptly.

3. Information We Collect

We may collect the following types of information:

(1) Information You Provide

  • Name, nickname
  • Date of birth, gender, profile details
  • Email address, phone number
  • Billing and payment information (processed securely by third-party payment providers such as Stripe, Apple, Google)
  • Messages, chat content, images, audio, and any content submitted within the Service
  • Customer support inquiries and survey responses

(2) Information Collected Automatically

  • IP address
  • Device information (device ID, OS, browser type)
  • Cookies and similar technologies
  • Access logs and usage patterns
  • AI chat history and interaction logs

(3) Information from Third-Party Services

If you log in using Google, Apple, LINE, or other platforms, we may receive the information you authorize.

4. How We Use Information

We use collected information for the following purposes:

  • Operating, maintaining, and improving the Service
  • Account creation, authentication, and security
  • Enabling AI chat and advisory features
  • Managing payments, subscriptions, and transactions
  • Providing customer support and responding to requests
  • Enhancing performance and developing new features
  • Preventing fraud, misuse, or Terms of Service violations
  • Showing relevant information or promotions
  • Complying with applicable legal obligations

5. Legal Basis for Processing

We process personal data based on:

  • Your consent
  • The necessity to provide and improve the Service
  • Prevention of fraud and security concerns
  • Compliance with legal requirements applicable to us

You may withdraw consent at any time by contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Analytics and performance
  • Personalized content or promotions
  • Maintaining login status

You may disable cookies through your browser settings, though some features may not work correctly.

7. Sharing of Information

We do not sell personal data.

We may share information only in the following situations:

(1) Service Providers

To support operations such as:

  • Payment processing
  • Analytics
  • Hosting and infrastructure
  • Customer support
  • Advertising (non-identifiable data only)

(2) Legal Requirements

If required by applicable laws, court orders, or lawful requests.

(3) Business Transfers

In connection with mergers, acquisitions, or restructuring.

8. International Data Transfers

Your information may be processed in countries other than your own.

Where data is transferred internationally, we take reasonable steps to protect it.

By using the Service, you consent to such transfers.

9. Data Security

We use appropriate technical and organizational safeguards to protect your data from:

  • Unauthorized access
  • Loss or destruction
  • Misuse or alteration

No system can be guaranteed to be fully secure, but we take reasonable measures to protect your information.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Provide and maintain the Service
  • Meet legal obligations
  • Prevent abuse or fraud
  • Resolve disputes

AI chat logs and system logs may be stored for service improvement and safety monitoring.

11. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Access to your personal data
  • Correction or updates
  • Deletion of your data
  • Objection to certain processing
  • Withdrawal of consent

You may contact us to exercise these rights.

We may request verification before processing your request.

12. Automated Processing and AI-generated Content

The Service uses AI systems to generate responses.

Please note:

  • AI output may be inaccurate or inconsistent
  • AI content is not medical, legal, financial, or psychological advice
  • Your chat content may be processed by automated systems
  • Your data is not used to train external AI models

Users should use their own judgment when relying on AI output.

13. Third-Party Links

We are not responsible for the privacy practices of external websites linked from the Service.

14. Updates to This Policy

We may update this Policy from time to time.

Changes take effect upon posting the updated version within the Service.

15. Contact Information

For questions or privacy-related requests:

COSA, Inc.

Email: support@mail.aikoo.me