Delete your aikoo account

This page explains how to request deletion of an aikoo account and its associated data. You can start the deletion process on the web even if you primarily use the Android or iOS app.

1. How to delete your account

  1. Sign in to the aikoo account you want to delete.
  2. Open Account settings and select Delete account.
  3. Review the notices, unused credits, and other consequences shown on the deletion screen. If an unresolved issue prevents deletion, follow the instructions displayed.
  4. Confirm the required acknowledgements and select Delete account.
  5. When deletion is complete, you are signed out and can no longer access the account. Unused credits and other rights or benefits associated with the account will no longer be available.

The deletion screen requires you to sign in so that we can verify ownership of the account. Opening the link below while signed out will take you to sign-in first.

Go to account deletion

2. How data is handled after account deletion

After account deletion, except for information that must be retained, we delete account-related information or take steps to reduce its association with you in accordance with our Privacy Policy and applicable law. This includes:

  • ending access to the deleted account;
  • deleting or reducing the identifiability of information used to identify or authenticate you; and
  • deleting or separating settings and personalization information associated only with the account.

Deletion may take a reasonable period to complete. If you have recurring billing through Apple, Google, or another third party, deleting your aikoo account may not cancel it; check the cancellation status with the relevant provider.

3. Data that may be retained

We may retain some information after account deletion to the extent necessary for:

  • legal, tax, accounting, or transaction record obligations;
  • security, fraud and abuse prevention, or investigations;
  • protecting rights, enforcing our terms, or handling inquiries and disputes;
  • maintaining the integrity of shared content and service operations; and
  • backups, incident recovery, and other technical operations.

We limit retained information to what is necessary for these purposes and apply appropriate access controls and other safeguards. When retention is no longer necessary, we delete the information or reduce its identifiability in accordance with applicable law and our procedures. We may continue to use aggregated information that does not identify you.

4. Need help?

If you cannot access your account or need assistance with a deletion request, contact support@mail.aikoo.me.

To protect your data, we may ask for information needed to verify that you control the account.